Farrell Heyworth - Your Estate Agent in Lancaster

1

We have an ongoing complaint with the agents and are hoping that the ombudsman can resolve it.

Roxanne Beshir - 28/01/2021

5

Sharon Harris - 12/01/2021

5

Great experience working with Deborah Woodhouse on a recent purchase. Thanks Debbie

Stuart Foy - 05/01/2021

5

I have recently completed on a purchase in Lancaster through Farrell Heyworth. I arranged viewings over the phone and have never been in to the office, but found communications always very easy and efficient. During the purchase process, Harley was a huge help and played an important role as intermediary between sellers, both sets of solicitors and myself. He was more communicative and gave more answers to conveyancing queries than my own solicitor, and was in general very helpful throughout.

Andrew Slater - 18/12/2020

5

Dealt with Debbie at Farrell Heyworth as a buyer of a property. I was very happy with the service I received. The communication was good and responsive. The advice and help given really helped with the buying process especially during this time and the disruption that COVID has caused. I would definitely recommend Farrell Heyworth.

tiny Last - 11/12/2020

5

Would like to thank Deborah woodhouse especially for all her hard work and professionalism through what was a very difficult sale with us being in the heat of the covid out break . Deborah is highly recommended as a case worker

Damon Grayem - 28/11/2020

5

A massive thanks to Debbie for helping us with the sale of our property. Your are excellent!!

Daisy Shen - 27/11/2020

5

I wasn't impressed with Farrell and Heyworth at first. We started with the Carnforth branch and there were lots of errors and lack of getting back to us which caused us frustration , disappointment and annoyance. We were strongly considering terminating with F&H and going with another estate agent, as the service was very poor, but then Debbie from the Lancaster branch took over our account and we have never looked back. She has been absolutely amazing and through her, we stayed with F&H and received excellent service going forwards. She has gone over and above, helping to deal with issues presenting from the conveyancing solicitors and the purchasers and has been an essential go-between in enabling the sale to complete successfully. She is a valuable asset to F&H and I can highly recommend her services, as if it wasn't for her, we wouldn't have stayed with this agent.

Tracey Hill - 14/11/2020

5

We would like to thank Debbie Woodhouse for her dedication, professionalism and hard work during our recent house purchase. Debbie became a central link between all solicitors vendors and buyers and went above and beyond to ensure the sale was as seamless as possible given there were a number of challenges that we had to face. We cannot thank her enough for enabling us to buy our lively house. Thank you Debbie Pete and Karen Ashton

Peter Ashton - 13/11/2020

5

Katie Cornthwaite - 30/10/2020

5

Jen Allan - 21/10/2020

3

Ross - 03/09/2020

2

I wanted to see a number of properties as a first time buyer, but was told that not only do they ask about a mortgage in principle, they want the certificate, and the details of the solicitor you're using, and then you have to watch the video tour of any property before they'll even book you in to see any. The last one I can understand. Every other agency I've spoken to so far only wanted to hear if you had one. My independent mortgage advisor advised that it would cost me some money to have a certificate from him, so to me it feels really like too big of a faff to even consider looking at Farrell Heyworth properties. Star gained for the "MyFH" feature on the website which allows you to book appointments direct. I'd still much rather go with other agencies that treat me like a person with a brain rather than a database entry. Edit to respond: I appreciate and applaud the concern for the safety of your clients and understand the issue with people with no intention to buy. I offered to give the details of my mortgage broker to the office for them to confirm my funding. Given the speed at which some houses are moving in Lancaster at the moment with other agents (I haven't been following FH's, so no idea if it's the same with you) it seems your vendors may be missing out on some buyers. Perhaps allowing your employees some leighway for judgement in your rules might help? They have been a bit short with me when I expressed frustration at this.

Catherine Neary - 01/09/2020

2

I wanted to see a number of properties as a first time buyer, but was told that not only do they ask about a mortgage in principle, they want the certificate, and the details of the solicitor you're using, and then you have to watch the video tour of any property before they'll even book you in to see any. The last one I can understand. Every other agency I've spoken to so far only wanted to hear if you had one. My independent mortgage advisor advised that it would cost me some money to have a certificate from him, so to me it feels really like too big of a faff to even consider looking at Farrell Heyworth properties. Star gained for the "MyFH" feature on the website which allows you to book appointments direct. I'd still much rather go with other agencies that treat me like a person with a brain rather than a database entry. Edit to respond: I appreciate and applaud the concern for the safety of your clients and understand the issue with people with no intention to buy. I offered to give the details of my mortgage broker to the office for them to confirm my funding. Given the speed at which some houses are moving in Lancaster at the moment with other agents (I haven't been following FH's, so no idea if it's the same with you) it seems your vendors may be missing out on some buyers. Perhaps allowing your employees some leighway for judgement in your rules might help? They have been a bit short with me when I expressed frustration at this.

Catherine Neary - 01/09/2020

5

I write many reviews and articles and very rarely do i get to positively review an establishment that's line of business is nearly always under fire for one reason or another. I am especially happy to give farrell Heyworth ( Lancaster) and more specifically Rebecca and Michael from the lettings branch a good 5 star shout out. I should have written this month's ago but circumstances beyond my ( scrub that) i was just being lazy. ?? My situation was far from straight forward and presented a real challenge for the agents. There was a massive amount of juggling to be done between all concerned parties and one of those situations where one thing couldn't happen without the other. Due to Michael and Rebecca's diligence, drive and perceiverenc. I got exactly the apartment i wanted in the area I wanted with the right facility's and even cheaper than advertised. So thanks to you both for all your work and support and keeping me in the loop at all stages. Kind regards. Anthony.

Anthony Heyes - 08/08/2020

5

I write many reviews and articles and very rarely do i get to positively review an establishment that's line of business is nearly always under fire for one reason or another. I am especially happy to give farrell Heyworth ( Lancaster) and more specifically Rebecca and Michael from the lettings branch a good 5 star shout out. I should have written this month's ago but circumstances beyond my ( scrub that) i was just being lazy. ?? My situation was far from straight forward and presented a real challenge for the agents. There was a massive amount of juggling to be done between all concerned parties and one of those situations where one thing couldn't happen without the other. Due to Michael and Rebecca's diligence, drive and perceiverenc. I got exactly the apartment i wanted in the area I wanted with the right facility's and even cheaper than advertised. So thanks to you both for all your work and support and keeping me in the loop at all stages. Kind regards. Anthony.

Anthony Heyes - 08/08/2020

5

Fantastic service from the team at Farrell Heyworth Lancaster selling a property for me. Danny and Tom were very proactive and enthusiastic and alway kept me informed. The sale went very smoothly and was completed quickly despite the complications of lockdown.

christine teller - 06/04/2020

5

Fantastic service from the team at Farrell Heyworth Lancaster selling a property for me. Danny and Tom were very proactive and enthusiastic and alway kept me informed. The sale went very smoothly and was completed quickly despite the complications of lockdown.

christine teller - 06/04/2020

5

We have recently completed on what was by any standards a very difficult sale. Throughout the process Katy was extremely proactive in her contact with all parties involved to try and bring the transaction to a close. She was tenacious and very professional throughout the process and I wouldn't hesitate to recommend Farrell Heyworth Lancaster branch.

Helen Grout - 27/03/2020

5

We have recently completed on what was by any standards a very difficult sale. Throughout the process Katy was extremely proactive in her contact with all parties involved to try and bring the transaction to a close. She was tenacious and very professional throughout the process and I wouldn't hesitate to recommend Farrell Heyworth Lancaster branch.

Helen Grout - 27/03/2020

5

Everyone is super friendly and very helpful! I’d highly recommend this estate agent if you’re looking to buy or rent a property! :) I del’t with Debbie and she was brilliant!

Heather Kelly - 23/03/2020

5

Everyone is super friendly and very helpful! I’d highly recommend this estate agent if you’re looking to buy or rent a property! :) I del’t with Debbie and she was brilliant!

Heather Kelly - 23/03/2020

5

Used Farrell heyworth to sell after attempting to sell with another agent without any joy! Whilst the price is up there we found that it was matched by the service we received and well worth it! Having had a purchase fall through they managed our buyers excellently and the communication throughout was second to none! Knowing our sale was in good hands meant we could concentrate on our purchase and made the whole situation that little less stressful! Both Debbie and Katy were superb and if we ever move again they would be the first choice!

Chris Macneil - 28/02/2020

5

Used Farrell heyworth to sell after attempting to sell with another agent without any joy! Whilst the price is up there we found that it was matched by the service we received and well worth it! Having had a purchase fall through they managed our buyers excellently and the communication throughout was second to none! Knowing our sale was in good hands meant we could concentrate on our purchase and made the whole situation that little less stressful! Both Debbie and Katy were superb and if we ever move again they would be the first choice!

Chris Macneil - 28/02/2020

5

I recently attended an interview at Farrell Heyworth and I was really impressed by their ethic and team work. I got to meet a variety of staff members who all had lovely words to say about the business. It is hard to find so many staff members who believe in their workplace and strive to succeed. I was very impressed!

Ashlea Harwood - 27/02/2020

5

I recently attended an interview at Farrell Heyworth and I was really impressed by their ethic and team work. I got to meet a variety of staff members who all had lovely words to say about the business. It is hard to find so many staff members who believe in their workplace and strive to succeed. I was very impressed!

Ashlea Harwood - 27/02/2020

5

Great service. 5 days from locating a rental property to getting keys. Eric was a diamond with his advice and guidance on locations and local amenities. Michael, Rebecca and Richard in the office for playing their parts too. Overall made the whole process a pleasurable one with regular updates and assistance to complete the necessary paperwork. Cant recommend highly enough.

Nigel Shelton - 16/02/2020

5

Great service. 5 days from locating a rental property to getting keys. Eric was a diamond with his advice and guidance on locations and local amenities. Michael, Rebecca and Richard in the office for playing their parts too. Overall made the whole process a pleasurable one with regular updates and assistance to complete the necessary paperwork. Cant recommend highly enough.

Nigel Shelton - 16/02/2020

5

Michael and rebecca were brilliant from start to finish and nothing was too much trouble. I can not recommend them highly enough.

Rheanne Jalali - 15/02/2020

5

Michael and rebecca were brilliant from start to finish and nothing was too much trouble. I can not recommend them highly enough.

Rheanne Jalali - 15/02/2020

5

Not all estate agents are made the same. Eric at Farrell Haywood is old school and all the better for it. Very professional but approachable, puts you at ease. You feel like a valued customer immediately something very lacking at other agencies. I couldn’t praise Eric enough. Thank you for your efforts. Need a rental Eric is your man.

Margaret Pattinson - 27/01/2020

5

Not all estate agents are made the same. Eric at Farrell Haywood is old school and all the better for it. Very professional but approachable, puts you at ease. You feel like a valued customer immediately something very lacking at other agencies. I couldn’t praise Eric enough. Thank you for your efforts. Need a rental Eric is your man.

Margaret Pattinson - 27/01/2020

1

sean winder - 18/12/2019

1

sean winder - 18/12/2019

1

Beware of booking a viewing with them, as they might call you up on the same morning to cancel the viewing. I actually had two viewings booked for today, and somehow both are cancelled. This is very disturbing as I changed a train ticket only to attend the viewings.

MaFe Salazar - 17/12/2019

1

Beware of booking a viewing with them, as they might call you up on the same morning to cancel the viewing. I actually had two viewings booked for today, and somehow both are cancelled. This is very disturbing as I changed a train ticket only to attend the viewings.

MaFe Salazar - 17/12/2019

4

Many thanks to the team at Farrell and Heyworth, especially Tom and Katy, for their help with my first home purchase. There were a few hurdles due to the house being sold by a corporate entity, but we got there in the end! It wasn't always possible to speak to my case handler on the phone due to the office being busy but they always responded to emails. I had multiple viewings at the property once the process had started to measure up etc and I was always able to get a viewing on the day of my choice - it would have been great if they could have done viewings after 5pm because I work full time, but that is my only gripe.

Nicola Wilson - 10/12/2019

4

Many thanks to the team at Farrell and Heyworth, especially Tom and Katy, for their help with my first home purchase. There were a few hurdles due to the house being sold by a corporate entity, but we got there in the end! It wasn't always possible to speak to my case handler on the phone due to the office being busy but they always responded to emails. I had multiple viewings at the property once the process had started to measure up etc and I was always able to get a viewing on the day of my choice - it would have been great if they could have done viewings after 5pm because I work full time, but that is my only gripe.

Nicola Wilson - 10/12/2019

4

Cristian Chistol - 12/11/2019

4

Cristian Chistol - 12/11/2019

5

Me and my partner are so happy with the help and support we received off the staff at Farrell Heyworth, especially Rebecca and Michael. If we had any issues big or small, all we had to do was email or call and it was always dealt with very efficiently. We are always telling people how good the service is and we would definitely move with Farrell Heyworth again in the future when we out grow our home.

- 04/11/2019

5

Great service from the team at Farrell Heyworth especially Deborah. Always quick responses to my emails and calls and helped me with everything possible to make my first buy run smoothly.

Andrew Greenhalgh - 27/10/2019

5

Great service from the team at Farrell Heyworth especially Deborah. Always quick responses to my emails and calls and helped me with everything possible to make my first buy run smoothly.

Andrew Greenhalgh - 27/10/2019

5

Many thanks to the team at Farrell Heyworth, quick responses to my emails were paramount to ease my nerves as a first time buyer. As a result I did not hesitate in choosing them to work on my behalf as a letting agency. Again my thanks go to Deborah in sales and Michael in lettings.

Michael Warwick - 26/10/2019

5

Many thanks to the team at Farrell Heyworth, quick responses to my emails were paramount to ease my nerves as a first time buyer. As a result I did not hesitate in choosing them to work on my behalf as a letting agency. Again my thanks go to Deborah in sales and Michael in lettings.

Michael Warwick - 26/10/2019

5

it's sold!!!

For a tricky sale like my property you guys were brilliant. Debbie in particular was always on it and soothed my nerves when it got a bit stressed. Thanks!!!

Bob Bauld - 21/10/2019

5

Michael, Rebecca and Richard made the renting process smooth and easy. Very happy with the service.

Derek Hird - 10/10/2019

5

Michael, Rebecca and Richard made the renting process smooth and easy. Very happy with the service.

Derek Hird - 10/10/2019

4

Unfortunately our sale was unable to progress, however Debbie was very helpful and invested in our house hunt, and kept us well informed. Farrell Heyworth's partnership with Mortgage Advice Bureau is very useful - our Advisor Nick has been very helpful with securing us a mortgage.

cordml3 - 09/10/2019

4

Unfortunately our sale was unable to progress, however Debbie was very helpful and invested in our house hunt, and kept us well informed. Farrell Heyworth's partnership with Mortgage Advice Bureau is very useful - our Advisor Nick has been very helpful with securing us a mortgage.

cordml3 - 09/10/2019

5

We were selling my late mother in law's flat in Lancaster, but we live in North Yorkshire, 2 hours away, If I had to write down the requirements for a perfect estate agents, Farrell Heyworth would have reflected this exactly. At all times they were efficient, friendly, and went beyond what was necessary. Phone calls were a delight, and on the few occasions when Debbie (our main contact) was not available, she always called back promptly. As completion neared, there were a few problems with the buyer, but within their office they drew on each others expertise to solve these. They even read utility meters for me after completion, saving me a 220 mile round trip. I can not recommend them highly enough.

Stephen Naylor - 05/10/2019

5

We were selling my late mother in law's flat in Lancaster, but we live in North Yorkshire, 2 hours away, If I had to write down the requirements for a perfect estate agents, Farrell Heyworth would have reflected this exactly. At all times they were efficient, friendly, and went beyond what was necessary. Phone calls were a delight, and on the few occasions when Debbie (our main contact) was not available, she always called back promptly. As completion neared, there were a few problems with the buyer, but within their office they drew on each others expertise to solve these. They even read utility meters for me after completion, saving me a 220 mile round trip. I can not recommend them highly enough.

Stephen Naylor - 05/10/2019

5

Quick response. Finds a way to cater or address queries.

Jude - 27/09/2019

5

Very welcoming and quick to answer queries. Our agent was Rebecca and she was superb. Highly recommended!

Jude plays - 27/09/2019

5

Very welcoming and quick to answer queries. Our agent was Rebecca and she was superb. Highly recommended!

Jude plays - 27/09/2019

5

Lovely staff, super efficient and knowledgeable. Second time I've let Halifax offer me a mortgage then popped in to see MAB Advisor Nick who without fail secures a better rate in half the time for the same product.

Topias Clifton - 17/09/2019

5

Lovely staff, super efficient and knowledgeable. Second time I've let Halifax offer me a mortgage then popped in to see MAB Advisor Nick who without fail secures a better rate in half the time for the same product.

Topias Clifton - 17/09/2019

5

A very helpful crew . Debbie kept us well informed ,gave us a lot of useful information on the purchase of a house in UK.

Elizabeth Brown - 12/09/2019

5

A very helpful crew . Debbie kept us well informed ,gave us a lot of useful information on the purchase of a house in UK.

Elizabeth Brown - 12/09/2019

5

Incredibly helpful staff, Nick always explains everything very clearly and makes sure you are getting the best deal. He really works hard so that you have nothing to worry about and goes the extra mile to make sure you are updated every step of the way.

Olivia Redmond - 06/09/2019

5

Incredibly helpful staff, Nick always explains everything very clearly and makes sure you are getting the best deal. He really works hard so that you have nothing to worry about and goes the extra mile to make sure you are updated every step of the way.

Olivia Redmond - 06/09/2019

5

House hunting at Farrell Heyworth Lancaster was made so easy by Debbie Woodhouse. Her local knowledge, understanding of my needs/wants/desires was so helpful. First class common sense help! Well done and thank you Debbie and the rest of the FH team.

Gordon Everard - 29/08/2019

5

House hunting at Farrell Heyworth Lancaster was made so easy by Debbie Woodhouse. Her local knowledge, understanding of my needs/wants/desires was so helpful. First class common sense help! Well done and thank you Debbie and the rest of the FH team.

Gordon Everard - 29/08/2019

5

Michael and Rebecca were super helpful in finding me the right house, and really supportive throughout the process of looking. One of the most straightforward experiences I've had in signing for a new rental.

Jo Taylor - 22/08/2019

5

Michael and Rebecca were super helpful in finding me the right house, and really supportive throughout the process of looking. One of the most straightforward experiences I've had in signing for a new rental.

Jo Taylor - 22/08/2019

5

From walking off the street one day at the Lancaster branch I was greeted with a nice friendly smile by Rebecca, at first I was totally unsure on if to rent or to sell my property Rebecca arranged a visit to potentially discuss possible options and to help with information I needed. Michael also from Lancaster branch arrived with Rebecca at my home where they gave me all information needed it was quite funny that at the end of getting all the information from them they asked if I had any questions, and honestly it felt funny that there was nothing for me to ask. They were very friendly, knowledgeable, they both explained everything it was spot on and made the complete experience very easy. Thank you very much Michael & Rebecca at the Lancaster Branch. Gillian Bruce

Gillian - 21/08/2019

5

From walking off the street one day at the Lancaster branch I was greeted with a nice friendly smile by Rebecca, at first I was totally unsure on if to rent or to sell my property Rebecca arranged a visit to potentially discuss possible options and to help with information I needed. Michael also from Lancaster branch arrived with Rebecca at my home where they gave me all information needed it was quite funny that at the end of getting all the information from them they asked if I had any questions, and honestly it felt funny that there was nothing for me to ask. They were very friendly, knowledgeable, they both explained everything it was spot on and made the complete experience very easy. Thank you very much Michael & Rebecca at the Lancaster Branch. Gillian Bruce

Gillian - 21/08/2019

5

I could not recommend Nick Gregson more highly. He is organised and efficient and made things as smooth as possible for us. The information he gave us regarding the documents he needed made it easy to tick things off as we went along. The whole process was painless and quick. He was even on hand to answer questions I had later on, first class service throughout.

Elizabeth McEwan - 16/08/2019

5

I could not recommend Nick Gregson more highly. He is organised and efficient and made things as smooth as possible for us. The information he gave us regarding the documents he needed made it easy to tick things off as we went along. The whole process was painless and quick. He was even on hand to answer questions I had later on, first class service throughout.

Elizabeth McEwan - 16/08/2019

5

Very good service on every aspect.

Marie - 12/08/2019

5

Helpful, friendly, energetic and thoroughly professional with a recent house sale.

Helen Bennett - 09/08/2019

5

Helpful, friendly, energetic and thoroughly professional with a recent house sale.

Helen Bennett - 09/08/2019

1

I am really disappointed with the way my wife and I have been spoken to today about moving out . I would not recommend renting with Farrell and Heyworth at all as what they say and what they do are 2 totally different things . We have been told on 3 separate occasions that we have to give 30days notice to then today ring to give our notice to be told we are in contract till December. Our landlord is apparently a MD of the company and straight away threatens us with legal action no understanding what so ever . We have had nothing but problems with the property from damp making outlets son poorly on a number of occasions. We have always made payments on time and made the property a lot nice to what we moved into . We are really disappointed the way we have been spoken to and treated . Completely different to how we found our experience with nick . Disappointing

Liam Speak - 09/08/2019

1

I am really disappointed with the way my wife and I have been spoken to today about moving out . I would not recommend renting with Farrell and Heyworth at all as what they say and what they do are 2 totally different things . We have been told on 3 separate occasions that we have to give 30days notice to then today ring to give our notice to be told we are in contract till December. Our landlord is apparently a MD of the company and straight away threatens us with legal action no understanding what so ever . We have had nothing but problems with the property from damp making outlets son poorly on a number of occasions. We have always made payments on time and made the property a lot nice to what we moved into . We are really disappointed the way we have been spoken to and treated . Completely different to how we found our experience with nick . Disappointing

Liam Speak - 09/08/2019

5

Michael and Rebecca's help is really appreciated. I thank Farrel for their support and patience.

Akshay Lekhi - 05/08/2019

5

Michael and Rebecca's help is really appreciated. I thank Farrel for their support and patience.

Akshay Lekhi - 05/08/2019

5

All the staff at Farrell Heyworth were first class and very professional especially Nick Gregson our mortgage broker.This is our first time buying a house and the process can be overwhelming for some people,but for us it was made easier by the organisation and the willingness to help us at anytime we needed.A big thankyou goes out to Nick for all the scanning and emailing he had to do for me ! lol.We will definitely be recommending you guys to other people,big thankyou Chris and Aimee Nardone.

Chris Nardy - 31/07/2019

5

All the staff at Farrell Heyworth were first class and very professional especially Nick Gregson our mortgage broker.This is our first time buying a house and the process can be overwhelming for some people,but for us it was made easier by the organisation and the willingness to help us at anytime we needed.A big thankyou goes out to Nick for all the scanning and emailing he had to do for me ! lol.We will definitely be recommending you guys to other people,big thankyou Chris and Aimee Nardone.

Chris Nardy - 31/07/2019

5

Faultless service from beginning to end

I would like to personally thank the team (particularly Rebecca and Michael) for walking me through the whole process and making me feel comfortable throughout. Although I gave a 5* review for professionalism they made me feel so relaxed and confident with everything. Thank you

Molly - 30/07/2019

5

Excellent, professional service as always .

Great communication

Will definately recommend and use again for our next rental .

Thanks to everyone !

Louise - 29/07/2019

1

DrX - 26/07/2019

1

DrX - 26/07/2019

5

Had regular calls and emails from Debbie updating me on property that was coming onto the market when we were in need of something quickly. She provided us with a great service and was lovely and friendly to talk to

Adam Brayshaw - 23/07/2019

5

Had regular calls and emails from Debbie updating me on property that was coming onto the market when we were in need of something quickly. She provided us with a great service and was lovely and friendly to talk to

Adam Brayshaw - 23/07/2019

5

Excellent service, they looked after us throughout our sale and purchase. Would recommend Farrell Heyworth.

Phil Evans - 23/07/2019

5

Excellent service, they looked after us throughout our sale and purchase. Would recommend Farrell Heyworth.

Phil Evans - 23/07/2019

5

We were a bit clueless when it came to mortgages so we booked an appointment with the mortgage advice bureau. Nick and Chelsea were brilliant. They explained and sorted literally everything. They were so quick and efficient, really couldn’t of been more helpful. Would highly recommend

Matt Tyson - 17/07/2019

5

We were a bit clueless when it came to mortgages so we booked an appointment with the mortgage advice bureau. Nick and Chelsea were brilliant. They explained and sorted literally everything. They were so quick and efficient, really couldn’t of been more helpful. Would highly recommend

Matt Tyson - 17/07/2019

5

Nick has consistently provided an excellent level of customer service over the last few months. He is knowledgeable, informative and always happy to help. I would highly recommend Nick for any mortgage related advice.

Joe Stanborough - 17/07/2019

5

Nick has consistently provided an excellent level of customer service over the last few months. He is knowledgeable, informative and always happy to help. I would highly recommend Nick for any mortgage related advice.

Joe Stanborough - 17/07/2019

5

Going into the process of applying for our first mortgage was extremely daunting, it was a completely new subject to me and I didn't know where to start. We chose to get assistance from our mortgage advisor Nick Gregson and we have to say from the moment we got in touch with him the process became so much clearer to understand. He spent as much time as possible to ensure that we understood every aspect of the process and the options available to us. Nick and his colleague Chelsea remained in contact with us throughout the various stages of our house purchase with updates and support where needed. We would definitely recommend the service you receive and we shall definitely be working with them again in the future. Thank you Nick!

Joe Wylie - 16/07/2019

5

Going into the process of applying for our first mortgage was extremely daunting, it was a completely new subject to me and I didn't know where to start. We chose to get assistance from our mortgage advisor Nick Gregson and we have to say from the moment we got in touch with him the process became so much clearer to understand. He spent as much time as possible to ensure that we understood every aspect of the process and the options available to us. Nick and his colleague Chelsea remained in contact with us throughout the various stages of our house purchase with updates and support where needed. We would definitely recommend the service you receive and we shall definitely be working with them again in the future. Thank you Nick!

Joe Wylie - 16/07/2019

5

A fantastic and reassuringly professional service. My girlfriend and I are in the final stages of buying our first house and Nick Gregson at the Mortgage Advice Bureau and all the Staff at Farrell Heyworth have been such a help to us. Each part of the process was clearly explained and we never felt unsure about or pressured into anything. The amount of care and effort put into ensuring that we received the best service and mortgage package for us was obvious. We will definitely use Nick and Farrell Heyworth Estate Agents again if we choose to move house in the future.

Steve H - 16/07/2019

5

A fantastic and reassuringly professional service. My girlfriend and I are in the final stages of buying our first house and Nick Gregson at the Mortgage Advice Bureau and all the Staff at Farrell Heyworth have been such a help to us. Each part of the process was clearly explained and we never felt unsure about or pressured into anything. The amount of care and effort put into ensuring that we received the best service and mortgage package for us was obvious. We will definitely use Nick and Farrell Heyworth Estate Agents again if we choose to move house in the future.

Steve H - 16/07/2019

5

Nick Gregson at the Mortgage Advice Bureau was extremely helpful and kept us informed every step of the way. I would highly recommend him.

emma houghton - 16/07/2019

5

Nick Gregson at the Mortgage Advice Bureau was extremely helpful and kept us informed every step of the way. I would highly recommend him.

emma houghton - 16/07/2019

5

We have used the mortgage advice bureau based at Farrell Heyworth twice now. First time 5 years ago to get our first home, and again recently to move on to our next house. Nick has been absolutely fantastic and we would not have managed as well without him. He is worth every penny and more, has the patience of a Saint and taken the stress out of the whole mortgage process. Highly recommend!

Lydia Holme - 16/07/2019

5

Great seamless service, from help to identifying a property, to support throughout the conveyance to completion. Understanding and supportive team; ideal if you are new to the area. Took the stress out of it all. Invaluable help. Thank you FH.

u ose - 14/07/2019

5

Excellent staff very engaging

Excellent staff who always kept me in the loop.

Nadia - 09/07/2019

5

Fantastic

A huge thanks to Claire and the team, Claire did everything she could to enable my move even when the acceptance wasn't looking promising Claire made it happen (above and beyond my expectations) nothing was ever too much trouble, even my constant emails and questions were always answered by Claire within a couple of hours, I appreciate all your efforts and wish you all the best, Thanks Claire... Austin and Sara

Austin and Sara - 08/07/2019

5

I want to not only thank but commed Eric Coates as even though it was his day off and he had something planned he very kindly rearranged things and attended a very important meeting at the propoerty and took care of matters for me and reported back to me immediately. His patience, guidance and support have been very much appreciated and most certainly left me feeling more confident and secure.

Marlene McFeely - 08/07/2019

5

A well organised rental team.

Claire has been a real pleasure to deal with. She calls back when she says she will, and answers any queries with real world advice and reassurances. At every point when I have needed something she has been quick, efficient and helpful. Farrell Heyworth Lettings seem to be a well organised team with great local knowledge and experience. I hope to continue working with Claire for all my future projects.

Luke - 26/06/2019

5

Michael and the team did a fantastic job and made moving into our new home a simple process.

Edward Austin - 22/06/2019

5

Fantastic service - Michael and the team made moving into our new home a simple process!

Edward Austin - 22/06/2019

5

Great Service

What a great team at the Lancaster branch very helpful and sincere thank you

june sumner - 21/06/2019

1

TBH if I could leave a 0 star review I would. We've been letting a house off Farrell Heyworth for just over 4 weeks. Upon viewing the fencing was damaged and had missing panels. Before we put in an application we were assured that these panels would be replace. As we have a young daughter and my wife suffers from agoraphobia we made it clear at the time that we would only go through with the application because of this assurance. 8 weeks on from making the initial application and this still hasn't been sorted. We've tried making phone calls (probably around 20 calls, but only 2/3 times have they answered) emails and reporting on the app. We've constantly and consistently been fobbed off by the person managing the let and have been told conflicting excuses from the point of signing the tenancy agreement when we were told that they were just waiting for us to move in and would then fit the panels straight away. A week later and nothing so upon speaking to Farrell Heyworth we were then told that the landlord was looking for quotes, which doesn't fit with what we'd previously been told. Every time since then that we've spoke to Farrell Heyworth we've been fobbed off with the same excuse of the landlord still seeking quotes and they'll chase it up, which they never do. Fence panels are readily available so it doesn't take months for them to be sourced. Today we arrived home to find that somebody had been in our garden, through the missing panels and had rooted through our washing etc. If the panels had been replaced within a reasonable time this wouldn't have happened!!! We've also had to use some of our bedsheets to try and cover the missing panels to give us some sort of privacy and security which has meant us ruining them, another thing which we shouldn't have to do. Overall our experience of Farrell Heyworth has been a very poor one, their customer service is practically none existent and if you can get through to speakl to somebody then you are just fobbed off with poor excuses. If we knew 2 months ago that the fencing still wouldn't have been sorted out we wouldn't have made an application or agreed to let the house.

Gary Harrison - 20/06/2019

5

Friendly and helpful rental

Claire Campbell gave me the confidence to entrust my selection of tenant to herself at the Lancaster branch of Farrell Heyworth. Her advice regarding documentation was correct and appreciated by myself. This is the second time the team have found me tenants. I would not hesitate to seek Claire's advice in the future.

Frances Whittaker - 19/06/2019

4

Quick procedure for letting property with garden

Approached Farrell & Heyworth at the end of March was given advice on necessary update (eg new carpet and professional cleaning). There were 3 viewings, 1 was being nosey and the other 2 were keen. The property was let and new tenants moved in by the first week of June, all legally sealed and delivered

Quick efficient and polite

John Sandham - 16/06/2019

5

Rental through Farrell Heyworth estate agents Lancaster

Constant and factual information on the rental property with recommendations on local activity and attractions

David Graham - 11/06/2019

5

Katy Murray is a breath of fresh air determined to get my property sold as soon as possible after taking over my file. A real credit to the company.

Andy Parker - 09/06/2019

5

A great sense of relief to finally get an offer for my property at the current asking price

Katy Murray is a breath of fresh air determined to get my house sold as soon as possible after taking over my file

Andy Parker - 07/06/2019

5

Fantastic Estate Agents

Michael and Claire helped us find our new property they were very helpful from the first phone call to collecting the keys. Thank you so much!

Laura James and Shayne - 03/06/2019

5

I am extremely happy with the management of my property by Farrell Heyworth. They are highly professional and work hard for both the landlord and the tenants. They always pay rent on time and lookafter my property well.

I tried other letting agents in Lancaster and got disappointed completely. I will recommend Farrell Heyworth to anyone who is looking for the best letting agent.

Almas Hassan - 16/05/2019

5

Almas Hassan - 16/05/2019

5

Barbara Holloway - 11/05/2019

5

Letting Agents

Management of our properties have been entrusted to F & H for some 16 yrs.

The current manager Jodie has been extremely helpful and professional in dealing with several recent issues. I would have no hesitation in recommending Jodie and her team to any existing or future landlords.

M. Holmes - 29/04/2019

5

Excellent management and staff

Angela was fantastic at helping me and my partner find the perfect house for us. I couldn’t be more grateful with the help and guidance through getting our mortgage and the right home.

Rachel Birch - 27/04/2019

5

Fantastic service

Would thoroughly recommend this company

Have dealt with them a few times and am really impressed with their service

Mark saunders - 24/04/2019

5

Great company to work with, will recommend to anyone looking for property in Lancaster or surrounding areas

Mark Saunders - 24/04/2019

5

Excellent service

It was not my intention to use a letting agent service. However after an especially heavy period of business I looked for commercial letting support. Farrell Heyworth delivered very quickly and efficiently. Cannot recommend highly enough

Richflossjools - 24/04/2019

5

It was not my intention to use a letting agent service. However after an especially heavy period of business I looked for commercial support. Farrell Heyworth delivered quickly and efficiently. Cannot recommend highly enough. Thorough, always available and helpful

richflossjools - 24/04/2019

5

Amazing service, helpful & friendly

Moving can be very stressful, especially when moving from one end of the country to the other, but Claire and the team made this easy and stress free. They were so friendly and accommodating. I'm hoping I won't ever be moving again, but if I do I will come back to Farrell Heyworth.

Cassie - 13/04/2019

4

Very happy with the services of Farrell Heyworth

I have had a few issues recently culminating in the need to terminate a tenant and then eventually evict that tenant from a property I own. Jodie has helped me at all stages of the process, for which I am extremely grateful. I have had good experiences with FH over the years, and have confidence that I shall continue to do so. I should be happy to provide a testimonial if requested.

Martin Eayrs - 04/04/2019

5

Letting Agency

I wanted to especially thank Jodie for her help whilst I've been a client, she's always been responsive and eager to help and support.

Adam Parton-Pickup - 02/04/2019

5

Fantastic service from Lettings Team

Very friendly and professional. Extremely helpful .

It was a very pleasant and enthusiastic experience.

Anabela - 23/03/2019

5

Fantastic, Highly Recommended

They are very helpful, lovely and friendly

JOHNCY VARIKKANIKKAL JOSEPH - 15/03/2019

4

Friendly, helpful staff

Really helpful and friendly. Dealt with millions of questions from me with professionalism and humour! Would recommend.

Sarah - 15/03/2019

5

Great service and extremely helpful.

Claire has been extremely helpful throughout my process I could not thank her enough.

Ashley - 13/03/2019

5

Best Letting Agents in Lancaster

As a landlord with multiple properties finding a professional & efficient letting agent was very important to me, having used other agents in the area in the past and being left disappointed I decided to give Farrell Heyworth a go. It was the BEST decision I have ever made.

Claire & Michael have always been professional and friendly, keeping me updated with all viewings and applications and they always find suitable tenants for my properties in a timely manor. Richard ensures that's the referencing process goes smoothly and that the tenants move in quickly.

The property management team are very efficient and deal with any problems that arise & they always keep me well informed.

HIGHLY RECOMMEND

James & Anita - 08/03/2019

5

Really good

I had a really good experience with Farrell Heyworth. I had to move due to the landlord selling my house, and Michael gave me a discount on the agency fees because of this. When I found a new property, Claire made the process smooth and professional - I needed a guarantor, and despite the extra paperwork and whatnot, everything was easy. When it came to moving out, I had to delay returning my old keys when I was let down by a moving company. Farrell Heyworth rearranged the date with no hassle, and ensured there was no problem.

Moving house can be a pain in the neck for so many reasons, but this was definitely one of the smoother ones thanks to the staff, and their clear communication. Would recommend.

Logan - 06/03/2019

5

Efficient and informative

Helpful, informative, clearly experienced.

Made my move very easy.

Dan - 06/03/2019

5

Excellent and professional management

All the Lettings staff at Farrell Heyworth give excellent and professional lettings management service and advice. Their network of contacts and knowledge of the city mean that over 6 years, my property has had only 2 weeks of non-tenanted time. They manage repairs and maintenance through a team of excellent contractors. They are available and easy to work with, which is important to me as I live a long distance from my property. I know it's in safe hands with the Farrell Heyworth team.

Dr K M Newey - 28/02/2019

5

Thanks very much for Elliot's help. He and his group help me so much. I am so lucky to rent from Farrell Heyworth. Five stars recommend!!

HL - 25/02/2019

5

33 Oxford Court

Both issues dealt with very quickly and effectively. Oxford Court management also commented on the helpfulness of Elliot.

Russ Jones - 25/02/2019

5

Thank you

From getting a viewing everything went well, good service and professional standards in staff. I’m glad that everything was covered and that the help is there when you need it.

Many thanks

Dirk Snyman - 12/02/2019

4

Efficient and quick sale

We needed a quick sale and Farrell & Heyworth found us a buyer within a month. Never expected such a quick sale particularly during the winter months. So after the legalities it was all done and dusted in 3 months.

Mike - 12/02/2019

5

Exemplary service.

Can’t recommend Farrell and Heyworth highly enough. Their staff are all friendly, professional, knowledgable, supportive and extremely helpful. They go the extra mile and actually care about their customers. Our house move was extremely bad timing due to family issues, but unavoidable; however Claire and everyone have been very understanding . They made the whole process straightforward and painless. Very grateful thanks.

Magz - 07/02/2019

5

Brilliant service and customer care

Becky was very helpful in helping me through my house sale, she kept in touch with me throughout the transaction. l would recommend Farrell Heyworth for their professional service and customer care.

Mary Tinsley - 05/02/2019

5

Bent over backwards for us!

Really helpful with what ended up a really difficult chain! Very friendly, and always ready to help on the end of the phone or in branch.

Tanya - 01/02/2019

5

Perfect and professional service, thank you Claire!

Very professional and helpful service from Claire, a very trust worthy and knowledgable person. We would recommend Farrell Hayworth to anyone. Thank you.

Laura Duncan - 01/02/2019

5

Professionalism & Friendliness

I just wanted to thank you both for your help - Angela for dealing with this last minute curveball, and Becky for all your help throughout the buying process. Your professionalism alongside your friendly approach have made it a far less stressful experience than it might otherwise have been - I shall be recommending Farrell Heyworth to anyone who needs an estate agent!

Ellie Appleton - 29/01/2019

5

Thank You

To Jen & everyone at Farrell Heyworth, thank you so much for all your help and support throughout our bumpy buying process! Everything you have done for us has been really appreciated! Sophie & Laura

Sophie & Laura - 29/01/2019

5

Thank You

Thank you so much for the quick, stress free purchase of Keswick Road.

Paul and Gemma - 19/01/2019

5

All process went smooth. Whenever we asked questions, we get answers and advices. I really recommend Farrell Heyworth agency!

Michael - 18/01/2019

5

Excellent, friendly and personal service

Claire was excellent to deal with. Very friendly and informative and got everything organised for my rental very fast. Overall an excellent company to deal with. Highly recommended.

Anneliese - 18/01/2019

5

couldn't be happier

Very helpful and professional though the whole process, couldn't be happier with the final outcome.

ronda - 18/01/2019

5

On the ball team!

Professional and personal service - exactly what you need when you are buying or selling a home. I am about to finish my second transaction in three years and the team are very proactive. I would happily use this team again.

NY-LON-LAN - 13/01/2019

5

Very solid helpful outfit

A very well-informed local agency, with generally very good communication at all times. A properly professional service. Thank you!

Neil Gallacher - 11/01/2019

5

Lettings

Claire and all the LETTINGS staff in the Lancaster office were courteous and professional in all their dealings with me.

They let my property within a most acceptable time framework and updated me on a regular basis on progress.

Anna Greenhalgh - 10/01/2019

5

Fantastic Lettings Service By Claire

Claire helped us with everything, even all the measuring around the house. She couldn't have been more fantastic at helping me and my partner as we where hopeless as it was our first move. I would defiantly recommend this moving agency and Claire for any moves.

rachael birch - 10/01/2019

5

The BEST sales team EVER!

Professional service from the very first viewing all the way through to completion. Nick sorted the mortgage & I hope to get the chance to use them again and recommend to my friends and family :)

Marc Ferguson - 04/01/2019

5

Team Work At Its Greatest !!

I dealt with the sale of my daughter's apartment for her as she is out of the area. I had excellent service initially from the lettings team who found the tenants, then equally excellent service from the sales team who sold it with the tenants in situ.

They all come highly recommended!!!

Barrie Sylvester - 04/01/2019

5

Brilliant Service

Claire ensured that everything went smoothly and was there if I had any questions. Warm, friendly and approachable person. The office as a whole was very helpful too; this all made a lot of difference as I had recently dislocated and frackered my left ankle in 3 places which made moving stressful but the Lancaster Office and Claire in particular helped lessen the amount of stress moving from Preston while recovering from my injury.

Caroline O'Connor - 23/12/2018

4

Property buy

Overall very efficient

Patience - 26/11/2018

5

Excellent Service

This is the 2nd time I’ve used Farrell and Heyworth for a rental property and both times I’ve been lucky enough to have Claire as my personal advisor. She listens to your requests and gives excellent advice, she goes above and beyond to make sure you’re happy. The only reason I used this letting agency is because of Claire.

Ryan Steele - 25/11/2018

5

Excellent service provided for letting a property

This was my first time at letting a property and I was finding the prospect of becoming a landlord quite daunting. I had Farrell Heyworth recommended to me and I can honestly say that the whole experience from start to finish with the tenants having moved in was a pleasurable one, without any stress or pressure. The process moved along much quicker than I had anticipated with tenants sourced, vetted and approved within three weeks. The staff at Farrell Heyworth were very helpful and supportive keeping me updated and in the loop with the timely progress of the letting process.

The agent Michael Heyworth put my mind at ease right from the off. A very professional, knowledgeable and experienced young man with a friendly informal approach to making sure I was happy during every stage of the letting process. Nothing was too much trouble for Michael, answering all my questions and resolving any queries or concerns I had.

I can confidently recommend Farrell Heyworth to anyone looking to let a property and I have no doubt that they will apply the same professionalism and excellent service for those looking to buy or sell a property.

Mr Winstanley - 15/11/2018

5

Brilliant service - highly recommended!

I chose Farrell Heyworth to organising the letting of my property in central Lancaster, and I have been very pleased with their service. They have exceeded my expectations with the professional advice and support provided - and all for a competitive rate!

Highly recommended.

Cat Gillies - 11/11/2018

5

Claire was amazing and her professional and caring manner really helped me feel reassured I am in very capable hands. Claire made the whole process easy and that’s beacause she is highly competent, knowledgeable and very personable. A massive thank you to Claire.

Lindsey Roome - 02/11/2018

4

Selling property

After a few hiccups with buyers things went smoothly. Certainly did everything to achieve sale of our property within the 12 week window. Thanks to the whole team,

Alistair and Jan Begg

Alistair - 02/11/2018

5

Amazing service

Claire has been fantastic throughout the process of finding and moving in a new tenant. She has been very thorough and found a new tenant in super quick time. Her professionalism and bubbly manner has made the process very smooth and hassle free. I would highly recommend Claire and Farrell Heyworth services.

Helen Catterall - 25/10/2018

5

Fantastic

Professional but accessible and friendly company. They were flexible and understanding, dealing with our letting perfectly. The house seems to be great, and they have connected us what seems to be a really lovely landlord.

Anne Marie - 17/10/2018

5

Fabulous service as always

I have used Farrell Heyworth on numerous occasions to let my rental properties and I have always been thoroughly impressed with the service provided. Claire is always very friendly, professional and keeps us well informed with potential tenants. Well done Claire and keep up the good work.

Sharon Bryan - 16/10/2018

4

Claire is an excellent property agent, very quick and efficient in her work. I found her highly professional and hard working.

Thanks.

Samreen - 02/10/2018

5

Fabulous and friendly

We can not thank the Farrell Heyworth team enough for all the help and support they gave us while buying our first home. Rebecca was always on hand with a smile and positive words when we needed her. Her friendly face and bubbly personality made the process much easier.

Becca - 26/09/2018

5

Great service-highly recommend!

The lettings team worked very professionally-keeping us informed at all times, from viewings through to the property actually being let. Thanks for all their help. :o)

Malcolm Appleby - 26/09/2018

5

Excellent estate agent

Farrell Heyworth did an excellent job sorting out the sale of our house, the brochure looked fantastic and led to the quick sale! Becky was always there when we needed any questions answering and gave great advice.

Thomas & Emily - 26/09/2018

5

Rebecca Ronald... Lancaster

Rebecca Ronald was a gem during our buying/selling process and she was out go to when we needed advice. She was always friendly, approachable and nothing was ever too much trouble, at a time when things can be pretty stressful this made things so much easier for us. Thank you lovely lady.

Sharon Sharp - 25/09/2018

5

Dealt with in a friendly and business like manner. Extremely helpful

ShelaghPaine - 25/09/2018

5

Amazing experience

Couldn't recommend enough! The customer experience I had was quite very impressive, always prompt replies and very friendly staff. I felt very welcomed the whole time, and on a matter so important as renting a new home this was especially great.

Jacob Roberts - 24/09/2018

5

Sale of Highland

Extremely happy with the service and professionalism.

A couple of agents came who hadn't been before and they could have done with coming inside first and familiarising themselves with the property before the viewings but most did this beforehand.

Only down side was the Mortgage service who was great but in the end was refused a mortgage and was told I would not be able to get one but got one elsewhere.

Angela Bywater - 18/09/2018

5

Excellent professional service and very good communication

Stephen Lonsdale - 18/09/2018

5

Brilliant, hassle free, cheerful service by Claire

We were dealt with by Claire from the first initial viewing to the move in, Claire was extremely helpful and made herself available whenever I emailed or called, first rate, always had a smile and she made the move so easy, explained everything at every stage, thank you.

Duncan Lee - 17/09/2018

5

Helpful, supportive and professional service

Jen was always very helpful and supportive. She was proactive in finding a buyer for the land we had for sale. This was not a straightforward transaction and her perseverance was greatly appreciated. She handled negotiations with our buyer and got the price we wanted.

hazel g - 17/09/2018

Call Us
Monday:	9.00am to 5.30pm
Tuesday:	9.00am to 5.30pm
Wednesday:	9.00am to 5.30pm
Thursday:	9.00am to 5.30pm
Friday:	9.00am to 5.30pm
Saturday:	9.00am to 4.00pm
Sunday:	Closed

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Contact branch for full details of our fees
Landlord Rental Fees
Let Only:
1st Months rent
Fully Managed:
Monthly percentage:	15%
Setup Fee:	£300.00
Deposit Holding Fee:	£60.00
Renewal Fee:	£90.00
Court Attendance Fee:	£125.00
(These fees include VAT)

Farrell Heyworth Lancaster

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Meet the Team

Chantelle Hughes (Sales and Lettings Negotiator)

Danielle Jacques (Sales and Lettings Negotiator)

Harley McGowan (Sales And Lettings Negotiator)

Lindsay Warbrick (Mortgage advisor)

Stevie Hook (Sales and Lettings)

Suzanne Evans (Branch Manager)

Michael Heyworth (Area Property Manager)

Thomas Malkin (Sales & Lettings Negotiator)

Deborah Woodhouse (Sales Negotiator)

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