TERMS AND CONDITIONS

We collect, hold and use some of the personal data you provide to us in order to provide you with the excellent professional service you expect from us. The information on this page outlines how we do this in all situations where you provide us with your data. Please read it carefully and ensure that you understand it. 

INFORMATION APPLICABLE TO ALL CUSTOMERS

Company Details


This website is owned and operated by Farrell Heyworth Holdings Limited registered in England and Wales. Its company number is 04080085 and the registered office is Second Floor Office Suite, Church Street, Covell Cross, Lancaster, Lancashire, LA1 1EX. VAT No: 797798231
 
As a customer you will being dealing with the above company or one of the following subsidiaries and related companies that all have the same registered office:

Farrell Heyworth Limited, company number 03798432 – VAT No: 732352946
Auction House North West Limited, Company number 04276981 – VAT No: 981996352
Auction House North West Commercial Limited, Company number 10416346 – VAT No: 251844504
Farrell Heyworth Lettings Limited, company number 04276985 – VAT No: 795313507
Farrell Heyworth Surveyors Limited, 04276990 – VAT No: 975313409
Farrell Heyworth Franchising Limited, company number 06264361

 
In these Terms and Conditions, the expressions “Farrell Heyworth”, “our”, “we” and “us” mean any of the above-named companies.
 

Applicability


This Policy applies only to your use of services from Farrell Heyworth
 

Storage of Your Data


In all cases we will hold your personal information securely, either in hard copy on our property files or digitally within our software. We use software from CFP Software, Auction House UK, LAPAMS, Quest, Valuation Exchange, eTech, The Lettings Hub, Slack, SmarterMail, SpamHero, FeeFo, Olark, Yomdel, Move With Us, Homeshift, Agency Express, Countrywide Signs, eDays, Sage, Moore & Smalley, Star Payroll Professional, Mortgage Advice Bureau, Property World and Compliance Matters who assist us with processing the data and information we hold.
 
Your data will be stored in the UK and the USA.  Where data is held in the USA, we only use companies that comply with the EU-U.S. Privacy Shield Framework regarding the collection, use, and retention of personal information transferred from the European Union to the United States.
 
If you use our chat tool, the data you provide might be transferred to the Philippines. This data transfer is secured our ‘EU data processor to non-EU sub-processor’ model clauses agreement which ensures GDPR compliancy, under Article 46 (Transfers subject to appropriate safeguards). The transfer is necessary for the conclusion or performance of a contract, concluded in your interest, between Farrell Heyworth Holdings and Yomdel.
 

Updating your Details


If any of the information that you have provided to Farrell Heyworth changes let us know by sending an e-mail to iso@farrellheyworth.co.uk or write to ISO@IT, Farrell Heyworth, Second Floor Office Suite, The Pavilion, Church Street, Covell Cross, Lancaster, LA1 1EX.
 

Retention Period


We will retain the personal information we hold for up to 7 years, because the time limit for any party to initiate civil action against us should they believe they have a claim is 6 years.
 

Your Rights


As a customer or user of our services you have the following rights -

A right to be informed about our collection and use of personal information;
A right of access to the personal information we hold about you;
A right to rectification if any personal information we hold about you is inaccurate or incomplete;
A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
A right to restrict or prevent the processing of your personal information;
A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
A right to object to the use of your data for particular purposes.
 

Complaints


If you have any questions about our policies or have cause for complaint about our use of your personal data, please contact us by telephoning 01524 581060 or sending an e-mail to iso@farrellheyworth.co.uk or write to ISO@IT, Farrell Heyworth, Second Floor Office Suite, The Pavilion, Church Street, Covell Cross, Lancaster, LA1 1EX. We will address your concerns and attempt to solve the problem to your satisfaction. More information on your rights is available from the Information Commissioner’s Office www.ico.org.uk and you also have the right to lodge a complaint with the Information Commissioner’s Office.
 
CLICK ON THE APPROPRIATE LINK TO SEE HOW WE PROCESS YOUR DATA
 
WEBSITE USAGE
 
INSTRUCTING US TO SELL YOUR PROPERTY
 
INTERESTED IN BUYING A PROPERTY?
 
INSTRUCTING US TO RENT OUT YOUR PROPERTY AND/OR MANAGE ANY TENANCY
 
INTERESTED IN RENTING A PROPERTY?
 
ENTERING INTO A TENANCY
 
INSTRUCTING US TO PROVIDE A SURVEY, VALUATION OR OTHER PROFESSIONAL SERVICE
 
INTERESTED IN A MORTGAGE?
 
INTERESTED IN LEGAL SERVICES?
 
COOKIES
 

WEBSITE USAGE


If you do not accept and agree with anything within this usage policy please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.
 

Data Collection


Farrell Heyworth is committed to ensuring that your privacy is protected in accordance with the law. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy. Except where you contact us directly through any of our contact options available on the website you we do not collect any personal data from you; however, we do place cookies on your computer or device (See our Cookie Policy)
 
If you contact us or send us an email, we will retain the details you chose or are required to provide to us.
 
If you register with us and use My Account, you agree that we can place Property Analytics Cookies on your device. (For more information see our Cookie Policy below)
 

Third Party Data Collection


If you use the CHAT WITH US feature your chat will be handled by Farrell Heyworth or by Yomdel. If you use Yomdel then the data you provide will be passed to Farrell Heyworth to ensure we respond quickly and professionally to you.
 
If you wish to provide feedback on the service you received you will do this through FEEFO a supplier of ratings and reviews to registered merchants and to consumers. We will respond to any feedback as soon as possible.
 

Using Your Information


Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.
 
We will potentially -

Reply to your email;
Provide details on the properties requested, plus any others we think may interest you;
Offer or provide you with the services requested, plus any others we think may interest you;

 
We will delete your personal information once your request has been met or the service has been provided, except where –

You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;
You become a client or a buyer of a property;
You require us to retain it for longer;
We are required to retain it for longer for other legal reasons.
 

Links to Other Websites


Links on our website may lead to websites maintained by individuals or organisations other than Farrell Heyworth. Links are provided for your convenience only and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator, or its content. We take no responsibility for the contents of any websites which you access via a link on our website, nor for any virus contracted as a result of visiting our website or any other website.
 

Changes to our Policies


We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.
 

Disclaimer


Neither Farrell Heyworth nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, loss of or damage to property and claims of third parties.
 

Property Details


All property details on this website are prepared for information purposes only and, although they are believed to be correct no guarantee is given as to their accuracy.  Users should verify any aspect through their own inspection, a solicitor, surveyor or other appropriate professional.   The information does not constitute any part of an offer or contract.
 
Photographs of properties displayed on this Website show only certain parts of the property as they appeared at the time they were taken. Measurements, areas and distances are approximate only.
 
Any reference to alterations to, or use of, any part of the property does not mean that any necessary planning, building regulations or other consent has been obtained. Users must satisfy themselves by inspection, searches, enquiries or other means that these matters have been properly dealt with and that all information is correct.
 

Copyright and Trademarks


Unless otherwise noted, all information on this website (including design, text, graphics, other material and the selection or arrangement thereof) is protected by copyright and is owned by or licensed to Farrell Heyworth. You may not download, display, copy or print the content or part of the content of this website except for your own personal use in connection with buying, selling or letting a property. Farrell Heyworth also reserves all intellectual property rights (including trademarks, both registered and unregistered) attaching to its company names, domain names, get-up and logos.
 

Interruptions to this Service


Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, the internet is not a stable medium and errors, omissions, interruptions and delays may occur at any time. As a result, we do not accept any ongoing obligation or responsibility to operate this website or any part of it.
 

Access to our website


Unless otherwise specified the information on our website is directed solely at those who access the website from the United Kingdom and at those who are resident in the United Kingdom.

INSTRUCTING US TO SELL YOUR PROPERTY

You will enter into an agreement with Farrell Heyworth Limited to sell your property by private treaty or Auction House North West Limited to sell your property at auction. You will provide to us various pieces of personal information, which we will need to provide you with the high-quality service you require, to ultimately facilitate the successful marketing and sale of your property.
 

Data Collection


The information required by us will vary depending on circumstances. It will include the information within the agreement you sign, but it may not be limited to this information.
 

Using Your Data


We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent.
 
We will use your information in the manner outlined below, but may be required to do more –
 

Identification Details


We may hold copies of your photographic identity documents and at least one document that confirms your home address.  We may also use an online service to verify your identity. This is done to meet our obligation under Money Laundering Regulations. Additionally, it is required to protect our position and look after your interests.  It assists us to ensure we are dealing with the owners of the property and we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for at least 5 years from the date of the property sale or the date you withdraw your property from the market. We will not provide any other party with copies of these documents, except solicitors or estate agents involved in the sale of your property, who also have an obligation to verify your identity and they formally request it.
 

Prospective Buyers


Basic information about your property will be provided to anyone who makes an enquiry to us about potentially viewing or purchasing your property.  This information will include the property details we produced and any other relevant information you provide to us, including the information in any property information questionnaire you complete for us.
 

Viewings


We will organise viewings on your behalf, to suit you and the viewer. Where we are conducting the viewing for you, it is important that you check your property prior to the viewing to ensure that any personal information you would not wish a viewer to see is removed. We may provide the viewer with details of the person who is to meet them at the property and conduct the viewing.
 

Negotiating with Prospective Buyers and Handling Offers to Purchase the Property


We will negotiate with prospective buyers and take offers from them.  This process will involve providing potential buyers with relevant personal information to facilitate a successful negotiation. This will also involve providing you with relevant and necessary personal information about the potential buyer.  You should ensure that you treat any information we provide to you as confidential and it must not be passed on or shared with any other person or business.
 

Agreed Sale


Once a sale is agreed we will provide your personal contact information to the buyer and the solicitors acting for both parties. We may provide your contact information to various professionals that may be acting for the buyer, such as surveyors and contractors wanting access to the property to produce estimates, etc. We may pass on your data when discussing the sale of your property with various parties once a sale is agreed in order to facilitate exchange of contracts and completion of the sale.

INTERESTED IN BUYING A PROPERTY?

Data Collection


The information required by us will vary depending on circumstances. It will include the information you initially provide to arrange the viewing or register to bid at our auction, but it may not be limited to this information.
 

Using Your Data


We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent.
 
We will use your information in the manner outlined below, but may be required to do more –
 

Identification Details


We may hold copies of your photographic identity documents and at least one document that confirms your home address.  We may also use an online service to verify your identity. This is done to meet our obligation under Money Laundering Regulations. Additionally, it is required to protect our position and look after your interests.  It assists us to ensure we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for 5 years from the date of the property sale or the date you withdraw your property from the market. We will not provide any other party with copies of these documents, but we may provide them to solicitors or estate agents involved in the purchase of the property, who also have an obligation to verify your identity, should they formally request it.
 

Viewings


Where you view a property we will require certain pieces of personal information from you in order to provide a professional service to you and our client.  We will not share this information with any third party other than our client, without your consent except where you make an offer to purchase that is accepted by our client.
 

Offers to Purchase


We may require you to provide proof that you hold sufficient funds to purchase the property and we may retain copies of any documentary proof of funds. We will not share this information with any third party other than our client, without your consent.
 

Negotiating with Sellers


We will negotiate with sellers and take their advice on your offer/s.  This process will involve providing sellers with relevant personal information to facilitate a successful negotiation. This will also involve providing you with relevant and necessary personal information about the seller.  You should ensure that you treat any information we provide to you as confidential and it must not be passed on or shared with any other person or business.
 

Agreed Sale


Once a sale is agreed we will provide your personal contact information to the seller and the solicitors acting for both parties. We may contact the various professionals that may be acting for you, such as surveyors and contractors wanting access to the property to produce estimates, etc. We may pass on your data when discussing the purchase with various parties once a sale is agreed in order to facilitate exchange of contracts and completion of the sale.

INSTRUCTING US TO RENT OUT YOUR PROPERTY AND/OR MANAGE ANY TENANCY

 
You will enter into an agreement with Farrell Heyworth Lettings Limited to rent out your property. You will provide to us various pieces of personal information, which we will need to provide you with the high-quality service you require, to ultimately facilitate a successful rental and/or provide property management services.
 

Data Collection


The information required by us will vary depending on circumstances. It will include the information within the agreement you sign, but it may not be limited to this information.
 

Using Your Data


We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent.
 
We will use your information in the manner outlined below, but may be required to do more –
 

Identification Details


We may hold copies of your photographic identity documents and at least one document that confirms your home address.  We may also use an online service to verify your identity. This is done to protect our position and look after your interests.  It assists us to ensure we are dealing with the owners of the property and we are not becoming involved in any money laundering situation. The copy documents and/or identity verification report will be held by us and not provided to any other party.
 

Prospective Tenants


Basic information about your property will be provided to anyone who makes an enquiry to us about potentially viewing or renting your property.  This information will include the property details we produced and any other relevant information you provide to us, including the information in any property information questionnaire you complete for us.
 

Viewings


We will organise viewings on your behalf, to suit you and the viewer. Where we are conducting the viewing for you, it is important that you check your property prior to the viewing to ensure that any personal information you would not wish a viewer to see is removed. We may provide the viewer with details of the person who is to meet them at the property and conduct the viewing.
 

Negotiating with Prospective Tenants and Handling Offers to Rent the Property


We will negotiate with prospective tenants and take offers from them.  This process will involve providing potential tenants with relevant personal information to facilitate a successful negotiation. This will also involve providing you with relevant and necessary personal information about the potential tenant.  You should ensure that you treat any information we provide to you as confidential and it must not be passed on or shared with any other person or business.
 

Tenants


Once a tenancy is agreed we will provide the tenant with your personal contact information, as there is a legal requirement to do this.
 

Sub-Contractors


We may sub-contract out some of the services we provide to you under this agreement, such as photography, accompanied viewings, erection of TO LET boards, inventory checks and property inspections during tenancies. A list of the third party sub-contractors is available on request.
 

Contractors


We hold a list of preferred contractors who we may use to provide services to you at the property. We may obtain estimates / quotes for work from these contractors and we may instruct them to carry out work on your behalf. To do this we will provide the appropriate personal information they need to provide the required services. A full list of these contractors is available upon request.
Utility Suppliers – We will provide your details to the appropriate utility suppliers, as and when it is required to ensure correct billing from the suppliers.

INTERESTED IN RENTING A PROPERTY?

Data Collection


The information required by us will vary depending on circumstances. It will include the information you initially provide to arrange the viewing, but it may not be limited to this information.
 

Using Your Data


We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent.
 
We will use your information in the manner outlined below, but may be required to do more –
 

Identification Details


We may hold copies of your photographic identity documents and at least one document that confirms your home address.  We may also use an online service to verify your identity. This is done to meet our obligation under the Immigration Act to verify your right to rent in the UK. Additionally, it is required to protect our position and our landlord’s position.  It also assists us to ensure we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for up to 1 year the date ant tenancy ends.  We will not provide any other party with copies of these documents.
 

Viewings


Where you view a property we will require certain pieces of personal information from you in order to provide a professional service to you and our client.  We will not share this information with any third party other than our client, without your consent, unless you make an application for a tenancy. 
 

Tenancy Application


You must complete the tenancy application. This application requires you to provide personal information to “The Lettings Hub” who carry out credit and referencing checks and provide us with a report on your suitability as a tenant.  We will not share this information with any third party other than our client, without your consent.

ENTERING INTO A TENANCY

Data Collection


The information required by us will vary depending on circumstances. It will include the information you initially provide to arrange the viewing, but it may not be limited to this information.
 

Using Your Data


We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent.
 
We will use your information in the manner outlined below, but may be required to do more –
 

Tenancy Agreements and other related documents


Once a tenancy is agreed we will provide a copy of the tenancy agreement and any other related documents to our client, the landlord.
 

Sub-Contractors


We may pass your data to sub-contractors we use to carry out maintenance or repair work on the property or conduct inventory checks and property inspections during tenancy. A list of the third party sub-contractors is available on request.
 

Utility suppliers


We will provide your details to the appropriate utility suppliers, as and when it is required to ensure correct billing from the suppliers.

INSTRUCTING US TO PROVIDE A SURVEY, VALUATION OR OTHER PROFESSIONAL SERVICE

You will enter into an agreement with Farrell Heyworth Surveyors Limited to provide the professional services required. You will provide to us various pieces of personal information, which we will need to provide you with the high-quality service you require.
 

Data Collection


The information required by us will vary depending on circumstances. It will include the information you initially provide in the agreement you sign, but it may not be limited to this information.
 

Using Your Data


We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent.
 
We will use your information in the manner outlined below, but may be required to do more –
 

Technical Drawings, Site Levels and other 3rd Party Professional Services


We may pass your details on to 3rd party where these services are required, but we will not do so without your express consent.

INTERESTED IN A MORTGAGE?

You will instruct Farrell Heyworth Franchising Limited, trading as MAB, to find you the best mortgage and protection policies available from the lenders and insurers that we work with. You will provide to us various pieces of personal information, which we will need to provide you with the high-quality service you require.
 

You will instruct Farrell Heyworth Property Lawyers to find you a local solicitor to provide the professional conveyancing service you require. You will provide to us various pieces of personal information, which we will need to provide you with the high-quality service you require.
 

COOKIES

WHAT ARE COOKIES?

  1. Cookies are small files placed on your computer or device by our site when you visit certain parts of it and/or when you use certain features of our site.  They are created when you open our website.
  2. Our website sends information to the browser you use, which then creates a text file.
  3. These cookies are then stored as small files on your device for various periods of time.
  4. Every time you come back to the website, the browser retrieves and sends cookies to the server, which helps to improve your experience of the website by remembering settings, so you don't have to re-enter them every time you visit
  5. Remembering your last properties and searches, helps you keep on top of new listings
  6. Measuring use of the website so that we can see where we can improve.
  7. You can manage and/or delete these small files from your device, but please be aware that this will limit the functionality we then can offer to you.
  8. To learn more about cookies and how to manage or remove them, please visit aboutcookies.org.

OUR COOKIE POLICY AND USEAGE

  1. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and always respected.
  2. As with many websites, we use cookies to make using our website as simple and convenient as possible to use.
  3. Please read this cookie policy carefully and ensure that you understand it.
  4. Your acceptance of our cookie policy is deemed to occur if you continue using our site.
  5. If you do not agree to our cookie policy, please stop using our site immediately.

 

HOW DOES OUR SITE USE COOKIES?

 

Strictly Necessary Cookies


A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in, your shopping basket, and payment transactions.

Analytics Cookies


It is important for us to understand how you use our site, for example, how efficiently you can navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of it.

Functionality Cookies


Functionality cookies enable us to provide additional functions to you on our site such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.

Targeting Cookies


It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our site and advertising more relevant to your interests. Information gathered by targeting cookies may also be shared with third parties.

Third Party Cookies


Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on our site, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).

Persistent Cookies


Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.

Session Cookies


Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.
 

THE COOKIES WE USE 

 

WHAT COOKIES DOES OUR SITE USE?


The following first party Cookies may be placed on your computer or device:

Name of Cookie Purpose & Type Provider Strictly Necessary
__lc.visitor_id.XXX Functionality .farrellheyworth.co.uk Yes
CMSCookieLevel Functionality .farrellheyworth.co.uk Yes
CMSPreferredCulture Functionality .farrellheyworth.co.uk Yes
CMSPreferredUICulture Functionality .farrellheyworth.co.uk Yes
EABStatus Targeting .farrellheyworth.co.uk No
hblid Targeting .farrellheyworth.co.uk No
olfsk Strictly Necessary .farrellheyworth.co.uk Yes
savedsearches Targeting .farrellheyworth.co.uk No
vidx Strictly Necessary .farrellheyworth.co.uk Yes
wcsid Strictly Necessary .farrellheyworth.co.uk Yes
__lc.visitor_id.g9095269_18.group18 Targeting .www.farrellheyworth.co.uk No
ArrivedFromFacebook Targeting www.farrellheyworth.co.uk No
ASP.NET_SessionId Functionality www.farrellheyworth.co.uk Yes
CMSCookieLevel Functionality www.farrellheyworth.co.uk Yes
CMSCurrentTheme Functionality www.farrellheyworth.co.uk Yes
CMSPreferredCulture Functionality www.farrellheyworth.co.uk Yes
CMSPreferredUICulture Functionality www.farrellheyworth.co.uk Yes
csessionid Functionality www.farrellheyworth.co.uk Yes
curiname Targeting www.farrellheyworth.co.uk No
cvisited Targeting www.farrellheyworth.co.uk No
EABStatus Targeting www.farrellheyworth.co.uk No
evid_0035 Targeting www.farrellheyworth.co.uk No
evid_v_0035 Targeting www.farrellheyworth.co.uk No
idSearched Functionality www.farrellheyworth.co.uk No
isUKPublicHoliday Functionality www.farrellheyworth.co.uk No
likelyLocation Functionality www.farrellheyworth.co.uk No
mostRecentSearch Functionality www.farrellheyworth.co.uk No
Password Functionality www.farrellheyworth.co.uk No
personId Functionality www.farrellheyworth.co.uk No
savedsearches Functionality www.farrellheyworth.co.uk No
searchedtext Functionality www.farrellheyworth.co.uk No
searchTypeRecent Functionality www.farrellheyworth.co.uk No
UserName Functionality www.farrellheyworth.co.uk No
vidx Functionality www.farrellheyworth.co.uk No
wishlist Targeting www.farrellheyworth.co.uk No
wishlistSidebarId Targeting www.farrellheyworth.co.uk No

 
The following third-party Cookies may be placed on your computer or device:

Name of Cookie Purpose & Type Provider Strictly Necessary
Name Of Cookie Purpose & Type Provider Strictly Necessary
__cfduid Functionality .cloudflare.com No
_ga Functionality .cloudflare.com No
optimizelyBuckets Functionality .cloudflare.com No
optimizelyEndUserId Functionality .cloudflare.com No
optimizelySegments Functionality .cloudflare.com No
__gads Targeting .doubleclick.net No
DSID Targeting .doubleclick.net No
IDE Targeting .doubleclick.net No
c_user Targeting .facebook.com No
datr Targeting .facebook.com No
fr Targeting .facebook.com No
sb Targeting .facebook.com No
wd Targeting .facebook.com No
xs Targeting .facebook.com No
  Targeting .facebook.com No
__cfduid Functionality .feefo.com No
__hstc Functionality .feefo.com No
__insp_norec_howoften Functionality .feefo.com No
__insp_norec_sess Functionality .feefo.com No
__insp_nv Functionality .feefo.com No
__insp_slim Functionality .feefo.com No
__insp_targlpt Functionality .feefo.com No
__insp_targlpu Functionality .feefo.com No
__insp_uid Functionality .feefo.com No
__insp_wid Functionality .feefo.com No
__utma Functionality .feefo.com No
_ga Functionality .feefo.com No
hubspotutk Functionality .feefo.com No
mp_da0fd6d6517e594ee2bd1711953cd695_mixpanel Functionality .feefo.com No
AID Targeting .google.com No
AID Targeting .googleadservices.com No
CONSENT Functionality .gstatic.com No
__cfduid Functionality .jquery.com Yes
__hstc Functionality .olark.com No
_ga Functionality .olark.com No
_vwo_uuid_v2 Functionality .olark.com No
ajs_anonymous_id Functionality .olark.com No
ajs_group_id Functionality .olark.com No
ajs_user_id Functionality .olark.com No
amplitude_id_XXXolark.com Functionality .olark.com No
has_olark Functionality .olark.com No
hblid Functionality .olark.com No
hubspotutk Functionality .olark.com No
mdn_anonymous_id Functionality .olark.com No
messagesUtk Functionality .olark.com No
olfsk Functionality .olark.com No
__cfduid Functionality .rawgit.com No
uid Functionality .sfnix.net No

 

  1. Our site uses analytics services provided by Google Analytics, Google Tag Manager, Hotjar, New Relic, Ontraport and Facebook.
  2. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our website is used. This, in turn, enables us to improve our website and the services offered through it.
  3. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our website, it does enable us to continually improve our website, making it a better and more useful experience for you.
  4. The analytics service(s) used by our website use(s) analytics cookies to gather the required information.

 
The analytics service(s) we use are:

Name of Cookie Purpose & Type Provider Strictly Necessary
__utma Analytics .farrellheyworth.co.uk No
_ga Analytics .farrellheyworth.co.uk No
_gat_UA-2307247-1 Analytics .farrellheyworth.co.uk No
_gid Analytics .farrellheyworth.co.uk No
_ok Analytics .farrellheyworth.co.uk No
_okac Analytics .farrellheyworth.co.uk No
_okbk Analytics .farrellheyworth.co.uk No
_okdetect Analytics .farrellheyworth.co.uk No
_okla Analytics .farrellheyworth.co.uk No
_oklv Analytics .farrellheyworth.co.uk No
__utma Analytics .google.co.uk No
1P_JAR Analytics .google.co.uk No
APISID Analytics .google.co.uk No
CONSENT Analytics .google.co.uk No
HSID Analytics .google.co.uk No
NID Analytics .google.co.uk No
SAPISID Analytics .google.co.uk No
SID Analytics .google.co.uk No
SSID Analytics .google.co.uk No
1P_JAR Analytics .google.com No
APISID Analytics .google.com No
CONSENT Analytics .google.com No
HSID Analytics .google.com No
NID Analytics .google.com No
SAPISID Analytics .google.com No
SID Analytics .google.com No
SIDCC Analytics .google.com No
SSID Analytics .google.com No
__ar_v4 Analytics .newrelic.com No
__qca Analytics .newrelic.com No
_ga Analytics .newrelic.com No
_mkto_trk Analytics .newrelic.com No
ajs_group_id Analytics .newrelic.com No
ajs_user_id Analytics .newrelic.com No
ei_client_id Analytics .newrelic.com No
intercom-lou-cyym0u3i Analytics .newrelic.com No
login_idle_session_timeout Analytics .newrelic.com No
login_service_login_newrelic_com_tokens Analytics .newrelic.com No
optimizelyBuckets Analytics .newrelic.com No
optimizelyEndUserId Analytics .newrelic.com No
optimizelySegments Analytics .newrelic.com No
TSNGUID Analytics .newrelic.com No
JSESSIONID Analytics .nr-data.net No
_ga Analytics .youtube.com No
APISID Analytics .youtube.com No
CONSENT Analytics .youtube.com No
HSID Analytics .youtube.com No
LOGIN_INFO Analytics .youtube.com No
PREF Analytics .youtube.com No
SAPISID Analytics .youtube.com No
SID Analytics .youtube.com No
SSID Analytics .youtube.com No
VISITOR_INFO1_LIVE Analytics .youtube.com No
wide Analytics .youtube.com No
YSC Analytics .youtube.com No
cb-enabled Analytics www.farrellheyworth.co.uk No
_ga Analytics www.google.co.uk No
_gac_UA-55135236-7 Analytics www.google.co.uk No
_gmb_ga_test Analytics www.google.co.uk No
_ga Analytics www.google.com No
OTZ Analytics www.google.com No


CONSENT AND CONTROL

  1. By using this website you consent to cookies being placed on your computer or device.
  2. In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser.
  3. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed.
  4. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
  5. The links below provide instructions on how to control cookies in all mainstream browsers:
Google chrome: https://support.google.com/chrome/answer/95647?hl=en-gb
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge                               (There are no specific instructions at this time, but Microsoft support will be able to assist)
Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Safari (iOS): https://support.apple.com/en-gb/HT201265
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
Android:https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

 

CHANGES TO THIS COOKIE POLICY


We may alter this cookie policy at any time.  Any such changes will become binding on you on your first use of our site after the changes have been made.  You are therefore advised to check this page from time to time. In the event of any conflict between the current version of this cookie policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
If you would like to know more about how we use cookies, please contact us. Contact information is noted above.

Job Application Candidate Privacy Notice

Farrell Heyworth Holdings Limited is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you. You are being provided with a copy of this privacy notice because you are applying for work with us (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (“GDPR”).

Data protection principles


We will comply with data protection law and principles, which means that your data will be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

The kind of information we hold about you

In connection with your application for work with us, we will collect, store, and use the following categories of personal information about you:

The information you have provided to us in your curriculum vitae and covering letter.
The information you have provided on our application form, including name, address, telephone number, additional contact details such as a personal email address, gender, employment history, qualifications, educational background, interests and additional information that you may provide in support of your application.
Any information you provide to us during an interview.

We may also collect, store and use the following types of more sensitive personal information:

Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions.
Information about your health, including any medical condition, health and sickness records.
Information about criminal convictions and offences.

How is your personal information collected?

We collect personal information about candidates from the following sources:

You, the candidate.
Recruitment agents.
Background check providers.
Disclosure and Barring Service in respect of criminal convictions.
Your named referees.

How we will use information about you

We will use the personal information we collect about you to:

Assess your skills, qualifications, and suitability for the role.
Carry out background and reference checks, where applicable.
Communicate with you about the recruitment process.
Keep records related to our hiring processes.
Comply with legal or regulatory requirements.

It is in our legitimate interests to decide whether to appoint you to the role since it would be beneficial to our business to appoint someone to that role.

We also need to process your personal information to decide whether to enter into a contract of employment or contract for services with you.

Having received your CV and or application form, we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role. If we decide to offer you the role, we will then take up references and may carry out a criminal record check before confirming your appointment.

If you fail to provide personal information

If you fail to provide information when requested, which is necessary for us to consider your application (such as evidence of qualifications or work history), we will not be able to process your application successfully. For example, if we require a credit check or references for this role and you fail to provide us with relevant details, we will not be able to take your application further.

How we use particularly sensitive personal information

We will use your particularly sensitive personal information in the following ways:

We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made during interview.
We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.

Information about criminal convictions

We envisage that we will process information about criminal convictions, but only in relation to criminal records checks as part of the recruitment process.

We will collect information about your criminal convictions history if we would like to offer you the role (conditional on checks and any other conditions, such as references, being satisfactory). Where we are required to carry out a criminal records check we will do so in order to satisfy ourselves that there is nothing in your criminal convictions history which makes you unsuitable for the role.

We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data.

Automated decision-making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.

Data sharing

Why might you share my personal information with third parties?

We will only share your personal information with the following third parties for the purposes of processing your application: companies within the Farrell Heyworth Group. All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data retention

How long will you use my information for?

We will retain your personal information for a period of six months after we have communicated to you our decision about whether to appoint you to the role. We retain your personal information for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal information in accordance with applicable laws and regulations.

If we wish to retain your personal information on file, on the basis that a further opportunity may arise in future and we may wish to consider you for that, we will write to you separately, seeking your explicit consent to retain your personal information for a fixed period on that basis.

Rights of access, correction, erasure, and restriction

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Information Security Officer in writing.

Information Security Officer

We have appointed an Information Security Officer to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Information Security Officer. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

How to contact us

We welcome your views about our website, our Terms and Conditions and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to webmaster@farrellheyworth.co.uk.

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