New Legal Requirements for Material Information Supplied by Estate Agents

Property Sellers & Buyers
June 07, 2024

The housing industry in the UK is experiencing significant changes due to new material information requirements set by the National Trading Standards Estate and Letting Agency Team (NTSELAT). These requirements, particularly Parts B and C, aim to enhance transparency and protect consumers by disclosing crucial information early in the property transaction process. Our latest article explores what these new requirements entail, their importance, and their impact on estate agents, buyers, and sellers.

What Are the New Material Information Requirements?

Part B and Part C Explained

Part B: Focuses on information related to utilities, such as energy performance certificates (EPCs), council tax bands, and details about utilities’ suppliers.

Part C: Covers material information that could affect a buyer’s decision, such as flood risk, restrictive covenants, and other legal restrictions or obligations tied to the property.

Why Are These Requirements Important?

  • Transparency: Buyers receive all essential information upfront, reducing the risk of unpleasant surprises later in the process.
  • Consumer Protection: Ensures that all parties are making informed decisions, thereby protecting buyers from potential fraud or misrepresentation.
  • Efficiency: Streamlines the property transaction process by addressing key issues early, preventing delays and disputes down the line.

Impact on Estate Agents


Estate agents must now ensure that all property listings include comprehensive material information as stipulated by Parts B and C. Failure to comply can result in penalties, including fines and reputational damage.

Training and Resources

Agents must be trained to effectively understand and implement these new requirements. This might include workshops, online courses, and updated internal processes.

Technology Integration

Leveraging property technology (prop-tech) solutions can help agents efficiently manage and disseminate this information. Tools that integrate with multiple data sources can automate the inclusion of required material information in property listings.

Impact on Buyers

Informed Decisions

Buyers benefit from access to complete property information before making any commitments. This transparency helps them make better-informed decisions and assess the value and potential risks associated with a property.

Reduced Risks

With all material information disclosed upfront, buyers are less likely to encounter hidden issues that could impact their investment. This reduces the risk of legal disputes and financial losses.

Impact on Sellers

Enhanced Marketability

Properties marketed with comprehensive material information are more likely to attract serious buyers. Transparency builds trust, making properties more appealing to potential buyers.

Smoother Transactions

Providing all necessary information upfront can speed up the transaction process. Buyers are less likely to pull out due to undisclosed issues, leading to smoother and quicker sales.


What happens if an estate agent fails to comply with these requirements?

Failure to comply with the new material information requirements can result in penalties, fines, and potential legal action. It can also damage an estate agent's reputation and lead to loss of business.

Are there any exceptions to these requirements?

While most properties must adhere to these requirements, specific exceptions might exist based on unique circumstances. Agents must stay updated with NTSELAT guidelines to understand any exemptions.

How can buyers verify the information provided?

Buyers can cross-check the provided information through various public records and databases. They can also request additional documentation and seek professional advice to verify the accuracy of the material information.

What should sellers do to ensure compliance?

Sellers should work closely with their estate agents to ensure all necessary information is disclosed. They should provide relevant documents and details about their property to facilitate compliance. All Farrell Heyworth customers will be provided with step by step guidance to ensure compliance and avoid unnecessary delays in bringing their properties to the market.

The new material information requirements introduced by NTSELAT are crucial to enhancing transparency and protecting consumers in the housing market. Ensuring that all essential information is disclosed upfront, these regulations help create a more efficient, trustworthy, and secure property transaction process.

For more detailed information and guidelines, you can visit the National Trading Standards website.

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