Should I be at home during viewings, or let the estate agent handle them?

Why estate agents usually recommend hosting alone

Most experienced estate agents will suggest that the owner steps out - or at least gives buyers space - during the first part of a viewing. This is because buyers behave very differently when the seller is present:

• Buyers can relax: People tend to explore more confidently and imagine living in the space when they are not worried about offending the current owner. They can open cupboards, test doors and discuss changes freely.
• Honest reactions surface: Agents gain valuable insight when buyers speak candidly. If you are there, visitors may hide concerns (for example, about price or décor), which means the agent misses useful feedback.
• Professional selling skills matter: Agents know how to pace a viewing, point out key features, and respond calmly to objections. They are trained to highlight value and manage tricky questions without sounding defensive.
• Neutral atmosphere sells: The absence of the owner helps buyers picture the property as “theirs” rather than feeling like a guest in someone else's home.

Advantages of staying at home for certain situations

There are some scenarios where your presence can add value, provided it's handled carefully:

• Explaining specialist features: If your home has unusual technology (solar panels, underfloor heating, security systems) or recent high-quality renovations, you can explain running costs, warranties and installation details first-hand.
• Outbuildings and large gardens: For homes with multiple outbuildings, acreage or complex boundaries, owners can clarify what belongs to the property and how areas are used.
• Answering lifestyle questions: Some buyers want to know about local schools, commuting options or community aspects. A brief conversation with the owner can help build trust and give them a clearer picture of what it's like to live there.
• Managing pets or access: If you have animals or security gates, being present can make viewings run more smoothly.

The best of both worlds: a combined approach

Many sellers choose a hybrid strategy. You can greet buyers warmly at the door, let the agent take them around, and then return at the end to answer any informal questions. This keeps the viewing experience relaxed while allowing you to add authentic, owner-level knowledge if asked. Your agent can advise when it helps to step in and when to stay in the background.

How buyer psychology affects the viewing

Property buying is emotional as well as financial. Buyers imagine where their furniture would go, picture their family in each room and assess whether the house feels like “home”. If you hover nearby, they may feel rushed, judged or unable to picture change. Giving them privacy encourages longer visits, deeper emotional connection and stronger offers.

Preparing your home before a viewing

Whether you stay or leave, the way your home looks and feels is critical:

• Declutter thoroughly: Remove excess furniture, clear surfaces and store personal photos so buyers can picture their life in the space.
• Deep clean: Pay attention to kitchens, bathrooms, windows and entryways. Fresh scents and sparkling surfaces make a big impact.
• Light and airy: Open curtains, blinds and windows where practical. Good natural light is a major selling point.
• Comfortable temperature: Make sure heating or cooling is set to a pleasant level.
• Neutral ambience: Keep music low or off, avoid overpowering fragrances and let the house speak for itself.
• Pet plan: Remove animals if possible to avoid distractions or allergies. If not, contain them safely and inform the agent.

Timing and flow of viewings

Ask your agent how they schedule appointments. Back-to-back viewings can create a sense of demand, but your property should always look its best for each visitor. If you are present, plan to be out of sight (in the garden, a study, or nearby) while the main tour happens, then return for questions.

Handling questions you cannot answer

If you do speak with buyers, keep answers friendly but brief. For technical legal issues, such as boundaries, rights of way, and planning permissions, always direct buyers to their solicitor or your agent. Avoid making promises you cannot guarantee.

Safety and security considerations

Leaving during viewings is safe if you trust your agent. Professional estate agents pre-qualify viewers and accompany them throughout the viewing process. If you are nervous, you can stay in another room or a nearby location. Secure valuables and sensitive paperwork regardless of whether you're at home.

How Farrell Heyworth helps

Our local agents guide you on the right approach for your property and buyer type. We manage bookings, vet viewers, professionally showcase your home, and provide clear feedback after every visit. We can also advise on when your input will add value - and when it's better to step back, so buyers feel at ease.

Farrell Heyworth combine deep market knowledge with skilled negotiation and careful buyer management. We make viewings smooth, safe and effective, helping you secure strong offers and move forward with confidence.