What Do I Do If the Buyer's Survey Finds Issues or They Ask for a Price Reduction?

But don't panic. This situation is common, especially in older homes or fast-moving markets where buyers act quickly, then dig into the details later. In this guide, we'll walk you through what to expect, how to respond, and when - or whether - to renegotiate your asking price.

Why Do Buyers Get a Survey?

Most buyers in the UK commission a survey once their offer has been accepted. This is especially important if they're using a mortgage lender, which may require a valuation or homebuyer report. Common types of surveys include:

• Mortgage valuation: Basic check for the lender's benefit, not the buyer
• Homebuyer Report: Highlights major issues such as damp, structural movement, or roof defects
• Full Building Survey: More detailed, often used on older or listed properties

Even if you believe your home is in good condition, surveyors are trained to identify potential future costs - and their findings can alarm buyers, even if the issues are minor or easily resolved.

What Happens If the Survey Flags Problems?

If the buyer's survey identifies problems, there are typically three possible outcomes:

• The buyer proceeds as normal - this often happens with minor issues or if the buyer has budgeted for updates
• The buyer requests a price reduction - to reflect the cost of repairs
• The buyer pulls out - rare, but possible with serious or structural concerns

You will usually hear about any concerns through your estate agent or directly via your solicitor. The buyer may provide the surveyor's report, or a summary of the issues and the price change they're requesting.

Should I Agree to a Price Reduction?

This depends on several factors:

• The severity of the issue – Is it aesthetic or structural?
• The cost of repair – Is it a £1,500 fix or a £15,000 overhaul?
• The buyer's expectations – Are they being reasonable or overreacting?
• The state of the market – Are there other buyers ready to proceed, or is this your best offer?

Sometimes, buyers use surveys to renegotiate even when the issues raised are cosmetic or expected in an older home. You're not obliged to agree to a reduction, and in a competitive market, you may have other options. But if the issue is serious - like subsidence, roof leaks, or outdated wiring - then a reduction could be a practical way to keep the sale moving.

Typical Negotiation Outcomes:

• Partial reduction: You agree to reduce the price to meet the buyer halfway
• Offer to carry out repairs: If time allows, you arrange repairs before exchange
• Refuse reduction: If you feel the buyer is overreacting or you have backup offers

Can the Buyer Walk Away?

Yes - until contracts are exchanged, the buyer can legally withdraw at any time, even after spending money on surveys and legal fees. That's why clear communication and swift negotiation are key. If you take too long to respond, or refuse to budge on price, there is a risk the buyer will walk - especially if the issue feels significant to them.

However, many buyers expect some imperfections, and most price reductions following surveys are modest (typically 1–3% of the sale price). With the right handling, the sale can still go ahead smoothly.

Tips for Handling Survey Issues as a Seller

• Don't get defensive – This is a business negotiation, not a personal attack on your home
• Ask to see the survey – Or at least get written details of the concerns
• Get your own quotes – Challenge inflated estimates with evidence from tradespeople
• Use your estate agent – They can help mediate and keep emotions out of the negotiation
• Be flexible if needed – A small reduction now may save you relisting and waiting months

What If the Survey is Inaccurate?

Surveyors work from visual inspections and may flag potential issues that turn out to be unfounded. For example, signs of damp might be old, or roof "movement" might be age-related wear. If you believe the report is wrong:

• Ask the buyer to commission a second opinion
• Bring in a specialist to counter the claim with evidence
• Ask your solicitor to clarify what's a “defect” versus a cosmetic comment

Can I Pre-Empt Survey Issues Before Selling?

Yes - and this is often a smart move. Consider commissioning your own pre-sale building survey or condition report. This allows you to:

• Identify and address issues in advance
• Set a more accurate asking price
• Avoid unexpected renegotiation later
• Provide buyers with confidence and transparency

This approach is beneficial for older properties or where you suspect issues may arise - such as roofing, subsidence, or outdated boilers.

When a buyer's survey flags issues, it doesn't have to spell disaster. Most problems are solvable, and price renegotiation is a normal part of the property journey. Stay calm, gather facts, and work with your estate agent and solicitor to assess what's fair for you and the buyer.