Where can I get help or advice if I have serious problems with my landlord or tenancy?

Recognising serious tenancy problems

Common serious issues where you should seek help or advice include:

• Unsafe or uninhabitable conditions (serious damp, mould, structural hazards, lack of heating or hot water).
• Illegal eviction or being forced to leave without proper notice or reason.
• Harassment by your landlord or letting agent (repeated entry without consent, threats, intimidation).
• Non-compliance with legal safety responsibilities (gas safety, electrical checks, valid EPC where required).
• Disputes over deposits, unfair fees, discrimination (due to benefits, children, pets) or unclear tenancy terms.

First steps you should take

• Document everything: keep dates, times, photographs, chemical tests (for mould), copies of emails and texts.
• Write a formal complaint to your landlord/agent: clearly state the issue, what you want done and a reasonable timeframe.
• Notify the local authority: if it's about safety, disrepair or health hazards, your council may have enforcement powers.
• Check your tenancy agreement: understand your terms, rights and repair obligations.

Main organisations that can help you

Citizens Advice

Free, impartial guidance for all tenancy issues including eviction, disrepair and rights. Available online, by phone or in person. Visit https://www.citizensadvice.org.uk/housing/.

Shelter

A housing charity offering expert advice on unsafe conditions, landlord disputes, homelessness risk and legal rights. Visit https://www.shelter.org.uk/.

Local authority housing enforcement

Your council can investigate serious hazards, force landlords to carry out repairs and take legal action where necessary.

Housing Ombudsman / redress schemes

If your landlord or agent belongs to an approved redress scheme, you may escalate unresolved complaints for independent review.

Legal advice and solicitors

For complex issues - such as unlawful eviction, harassment or significant property damage - legal advice may be necessary. Some situations may qualify for legal aid.

How the proposed Renters' Rights Bill increases protection

The government's Renters' Rights Bill aims to strengthen safeguards for tenants. Key changes include:

• National landlord registration database: tenants will be able to check if a landlord is properly registered and compliant.
• Mandatory landlord redress scheme: giving tenants a clear route to escalate unresolved complaints.
• Ending no-fault evictions: offering more security and preventing retaliatory evictions.
• Stronger property standards: councils will have more power to enforce minimum standards.
• Greater transparency: tenants will see a landlord's compliance history before applying.

Specific help depending on the issue

1. Repairs, safety problems or poor living conditions

• Write to your landlord outlining the issue and the impact.
• Keep a record of everything, including dated photos.
• If nothing is done, contact your council's environmental health team.
• Shelter and Citizens Advice can guide you on compensation or enforcement rights.

2. Illegal eviction or unfair notice

• Check whether the notice served is valid (format and timeframe).
• Seek advice immediately if you're threatened or locked out.
• Under upcoming reforms, tenant protections against unfair eviction will be significantly stronger.

3. Deposit or fees disputes

• Ask for details of the deposit protection scheme.
• Request evidence and challenge deductions in writing.
• Use free dispute resolution services available through deposit schemes.

When formal legal action may be needed

• Unlawful eviction, forced entry or harassment.
• Severe disrepair with long-term impact on health or property.
• Landlord ignoring enforcement notices or safety regulations.
• Large financial disputes over deposits or damages.

An experienced housing solicitor can support you and advise whether you're eligible for legal aid.

How Farrell Heyworth supports tenants and landlords

Although Farrell Heyworth cannot provide legal representation, we guide tenants and landlords on best practice, compliance and tenancy standards. We also:

• Provide clear, transparent communication to help resolve issues early.
• Refer clients to trusted legal and housing specialists when needed.
• Help landlords prepare for upcoming Renters' Rights Bill requirements.
• Ensure properties meet modern safety and compliance expectations.

You're not alone if you have serious problems with your landlord or tenancy. With help from Citizens Advice, Shelter, your local council, and strengthened protections through the Renters' Rights Bill, you have clear routes to challenge unsafe conditions, unfair treatment or unlawful behaviour. Acting early and seeking support can protect your rights and improve your living situation.